Collections

OMS understands the importance of compelling seriously delinquent customers to pay their debts in full before their accounts are written off.   OMS’s third-party collection services are focused on finding delinquent customers and instilling a sense of urgency to persuade them to pay their debts.  Consequently, we are able to reduce net write-offs and minimize the cost of collections after charge-off.

OMS uses the best available strategies and tools to conduct successful collections campaigns. Our experienced, dedicated collection teams are highly trained and skilled in motivating slow and non-paying customers while maintaining strict compliance with FDCPA guidelines. Aided by leading-edge technologies, such as automated skip tracing and credit scoring, they are persistent in their calling efforts, which are augmented by third-party notices and unattended dialing campaigns. Based on statistical research, OMS differentiates collections campaigns by aging cycle, score and amount to be collected so that it can optimize each collections program to achieve the highest possible netback. This strategy ensures that OMS contacts and collects from the highest percentage of customers, translating to the greatest return and highest value for our clients.