Distressed Debt Portfolios

OMS has extensive experience in maximizing recovery of cash from distressed debt portfolios. We seek to maximize portfolio cash flow by encouraging the total fulfillment of each borrower’s contractual obligation. With nationwide coverage, advanced technology, teams of experienced collectors, and a legal alliance, OMS can provide immediate attention to any portfolio.

OMS’s distressed debt portfolio services include:

• Perform pre-transfer on-site due diligence
• Accept a bulk transfer of servicing
• Transfer selected servicing functions
• Assist with the shutdown of a prior servicer
• Clean up outstanding exception items
• Transfer all work in process
• Stabilize portfolio performance quickly
• Provide complete conversion reporting and metrics
• Maintain Integrated Voice Response Unit
• Answer incoming obligor calls
• Resolve customer questions and/or complaints
• Process due date changes
• Process payment extensions
• Provide payoff quotes
• Research and respond to credit disputes
• Respond to incoming customer correspondence
• Provide complete reporting and metrics