Process Management

OMS assigns a dedicated project team, led by an OMS senior manager, to each client portfolio. Because collectors work a dedicated portfolio, they are incentivized to maximize the collections on that portfolio ensuring each client’s portfolio receives committed focus and attention. OMS maintains a span of control and account to collector ratios that are significantly lower than industry standards, which means that each team and each collector can concentrate their efforts to maximize the netback on each portfolio.

Skip Tracing and Right Party Contacts  

OMS uses automated skip tracing technology combined with manual skip tracing methods to locate the maximum number of skips as quickly as possible. Because our collection associates have instantaneous access to actionable, relevant data regarding each specific debt, they are able to expedite the debt collections process and maximize the netback on each portfolio. OMS employs manual skip tracing teams that can be dedicated to each client. System controls and telephone techniques allow us to target and reach right party contacts. 

Expense Management

OMS is able to offer its clients flexible and unique pricing structures due to our stringent and disciplined cost management policies. We rigorously examine each client’s portfolio to identify the best possible combination of tools, skills and resources in order to maximize collections. We are completely focused on the ultimate return to each client.

Compliance

OMS is committed to 100% FDCPA compliance. OMS has a dedicated compliance staff, which, along the collection management team, employs sophisticated tools and systems to monitor compliance by all employees involved in communication with customers. Each employee must formally agree to full compliance with FDCPA regulations as a condition of employment by OMS. Collection representatives are tested on a regular basis and must meet the highest scoring standards.