Technology Management

OMS utilizes leading-edge technology and data management processes to validate and improve account information, determine which accounts are most likely to offer the highest return and automatically connect collectors with the most promising accounts. Multi-attribute account scrubbing ensures that data are accurate and actionable. We employ sophisticated data mining techniques, using internal and external databases, to create a unique profile for each customer, including:

• Demographics
• Scoring – ability/willingness to pay categories
• Relationship between scoring and payment amounts
• Dashboard metrics (real-time portfolio metrics by client)
• Right party contacts

OMS acquires substantial data about each client’s portfolios that are potentially valuable to that credit grantor. We routinely provide information back to credit grantors that helps them improve their acquisition strategies and credit and risk policies.

State-of-the-Art Technology

OMS uses a leading-edge integrated enterprise collections solution from Latitude Software. The Latitude platform offers multiple modules designed specifically to meet the full spectrum of collection agency requirements. The system’s collection functions offer management greater flexibility and control – properly managing accounts, identifying trends before they become problems and ensuring that all accounts are worked comprehensively. This platform also provides OMS with database management, advanced metrics, tracking analysis and cost control.

The flexibility of the Latitude system allows OMS to prioritize and create an efficient business workflow. It maximizes the volume of collectible accounts that can be delivered automatically to account representatives, allowing them first to work accounts with the best probability of obtaining payments. Information flows through the system based on specified business rules and is displayed in a customizable graphical user interface, which minimizes account representatives’ training time.

Latitude also has management tools to generate reports and search for information easily. The system is integrated with a contact management system and state-of-the-art interactive voice response system (on Ontario Systems), which together provide the power to automate and monitor telephony activity.