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Oxford Management Services Helps American Cancer Society Fight Men’s Cancers at Yankee Stadium

The First Annual “Be Your Own MVP” event at Yankee Stadium brought over 200 people together in support of the American Cancer Society and its Vision of a World with Less Cancer and More Birthdays

Fort Pierce, Florida – August 30, 2010 – The American Cancer Society held the first annual Be Your Own MVP event at Yankee Stadium in the Legends Suite Club.  With the help of longtime supporters and committee members Peter Pinto and Patrick Pinto of Oxford Management Services, the event raised over $90,000 to help fight back for all cancers that affect men.   

“As we are all aware, cancer does not discriminate and it has impacted each of our families in one form or another,” said Patrick Pinto, Executive Vice President of OMS.   ”We have actively participated in the American Cancer Society for many years and are proud to support a cause that is close to our hearts.  We believe that we have a responsibility to give our younger generations a fighting chance to one day live in a cancer free world.  This event was a great first step for our committee and we look forward to continuing to raise awareness and expand our support group.”  

The Be Your Own MVP fundraiser was designed as a fun-filled event to celebrate survivorship and raise money for research and programs of the American Cancer Society.  There were approximately 200 people in attendance and each of them had an opportunity to take a photo with the World Series Trophy and Championship Ring.  Everyone also enjoyed a behind the scenes tour of the Stadium and were able to take a turn in the batting cage up against the fast ball machine.  In addition, several former Yankees stopped by the event.  During dinner, guests were entertained by a tribute to Bob Sheppard by the talented Chris Pavia, who has captured the essence of Bob Sheppard with a terrific impersonation.  The evenings highlight was 15-year-old cancer survivor Andrew Fierstein’s inspirational speech about his personal fight against cancer.   

For more event information on how you can get involved next year, please visit http://acsmvp.com <http://acsmvp.com> or call 516-921-6082 ext. 3023.    
 

Oxford Management Services Selects Nexidia’s Speech Analytics to Integrate into its Collections and Quality Assurance Processes  Solution ensures compliance and increases collections performance by providing critical insight into every customer interaction 

Fort Pierce, Florida and Atlanta, Georgia– July 19, 2010 – Oxford Management Services (OMS), a  leader in Accounts Receivable Management and Call Center Services, announced today that it has selected the Nexidia Enterprise Speech Intelligence (ESI) product suite to improve risk management and enhance revenue performance for its collections centers. Nexidia is the market-leading provider of audio search and speech analytics solutions. 

Given the challenging and ever-changing regulatory landscape, critical importance of Brand Image and the Customer Experience, OMS views Nexidia ESI as a strategic and competitive asset in analyzing nearly 500,000 weekly calls.   

“Our organization remains committed to a forward thinking approach and we are excited to offer our clients an innovative solution that enhances customer satisfaction while improving our overall performance and ensuring compliance," said Peter Pinto, President of OMS. "Through insight from Nexidia's speech analytics, OMS gains a new level of customer and business intelligence that ultimately helps us improve the experience we deliver to our clients and to their customers."   

OMS implemented Nexidia ESI with Nexidia’s OnDemand service, hosted in Nexidia’s PCI-compliant network operations center. This provides OMS with flexible and scalable speech analytics to gain the following competitive advantages: 

  • Ability to monitor 100% of its recorded calls in a fraction of the time previously required by manual review;
  • Desktop delivery of data to manage and coach collection agents resulting in agent productivity and overall client performance improvements;
  • Risk mitigation related to regulatory compliance and agent activity; 
  • Enhanced training processes in compliance and client work requirements. 

 “Being a pioneer in today’s market means utilizing the latest in technology to give a company the leading edge,” said John Willcutts, president and chief executive officer of Nexidia Inc. “With Nexidia ESI, OMS now has the critical business intelligence required to mitigate risk as well as improve customer satisfaction.” 

About Oxford Management ServicesHeadquartered in Fort Pierce, Florida, OMS is a leader in developing innovative and effective accounts receivable management and call center solutions.  OMS employs over 400 people with locations in Florida, Pennsylvania and New York.  OMS manages portfolios for global footprint, Fortune 500 clients representing market sectors such as, but not limited to, Automotive, Bank Card, DDA, Government, Healthcare, Mortgage, Retail, Student Loan, Telecommunications, and Utility. 

About Nexidia
Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from contact centers, media outlets, government intelligence and legal discovery. 

 

OMS' Annual "Pay It Forward By Giving Back" Campaign

Ft. Pierce, Florida - December 18, 2009 Oxford Management Services (OMS) is committed to creating positve change in our communities through the philosophy of Pay it Forward.  Based on this philosophy, our company has an established tradition of giving back to the communities where our employees live and work.  This holiday season, OMS and our employees partnered with several organizations to provide care to the people within our communities and support for our troops.

According to Peter Pinto, OMS' President, "Our employees value the opportunity to give back to others." Peter Pinto also stated, "There is nothing better then seeing the smiles on peoples' faces and the appreciation in their hearts.  I am personally honored to be surrounded by such wonderful and caring people and want to thank our team for their continued generosity in our communities."

Organizations OMS and our employees supported in 2009 include:

Gourmet Gifts for Veterans: OMS joined with New York’s renowned Junior’s Restaurant to donate 125 of their legendary cheesecakes to the VA Medical Centers in Northport, New York, Wilkes-Barre, Pennsylvania, and West Palm Beach, Florida.

“Junior’s is extremely grateful to the men and women who serve stateside or overseas,” said Alan Rosen, co-owner of Junior’s, “we are honored to partner with OMS to provide them with a little taste of home with our cheesecakes, especially at holiday time when so many of our troops and veterans are away from their families.”

“In addition to the cheesecakes, OMS is also donating Fretzels by Jill, delicious, hand-dipped, designer, gourmet chocolate covered pretzels to our well deserving veterans.

“The cheesecakes are a wonderful edition to the holiday meals for our hospitalized veterans,” stated Mary C. Phillips, MTRS, West Palm Beach VAMC. “The cheesecakes, along with the Fretzels, are greatly appreciated by the veterans and the generosity of OMS and Junior’s Restaurant will certainly enhance the quality of life for America’s Heroes, our veterans who have so proudly served our country.”

Toys for Tots: OMS supported Toys for Tots once again this year. Through the gift of a new toy, the goal of Toys for Tots is to motivate children to grow into responsible, productive, patriotic citizens and community leaders. OMS employees collected toys, books and gifts to bring to the local Marine drop off locations. “Our employees have made this a special event for all of us and we look forward to it year after year,” Peter Pinto, commented, “Whether it is bringing in toys or other donations, everyone feels good about participating in the drive.” To donate, please go to www.toysfortots.org

Hibiscus Children’s Center: OMS’ Fort Pierce, Florida location has partnered with the Hibiscus Children’s Center, a non-profit organization that is successfully breaking the vicious cycle of child abuse with the support of the local community. OMS employees have adopted 40 orphans from the ages of 3 to 17 and are providing toys and games for the children to enjoy. The Hibiscus Children’s Center serves children and families in Martin, Indian River, Okeechobee, St. Lucie and Palm Beach counties. For more information, visit: www.hibiscuschildrenscenter.org

Friendship House: OMS’ Pennsylvania employees worked with the Friendship House, a non-profit organization that assists with children with learning disabilities, behavioral problems and from broken homes, to help provide them with the winter clothing. OMS employees donated hats, mittens and scarves to the children. For more information, go to: www.friendshiphousepa.org

Thanksgiving Food Drive: In November, OMS’ Florida location chose to help a local community at Thanksgiving time by holding a food drive. OMS employees teamed up and collected enough food to help 50 area families.

In addition to the programs above, members of the OMS Senior Management Team contributed to the following organizations:

OMS is a leader in developing innovative and effective accounts receivable management solutions employing over 350 employees. OMS is committed to being a “Total Solutions Provider” and its value of Citizenship which it defines as: “Understanding the responsibilities we have in our communities.”
 
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